Custom Board Disclaimer
When you purchase a custom-shaped board, you are choosing a product tailored specifically to your individual surfing needs and aesthetic preferences. Even minor adjustments to the thickness, width, or length of a surfboard can significantly alter its overall performance.
The benefit of working with us is that we bring your vision to life, offering expert guidance throughout the process. We carefully assess your graphic choices in advance to ensure they are feasible and practical, keeping you informed of any adjustments that may be necessary.
Due to the nature of working with chemical products that react to factors like humidity, temperature, and light, some graphic elements may undergo last-minute adjustments to ensure the final product meets our high standards. Additionally, color variations between what is shown in images and the final product are possible due to factors like differences in display settings, image file color modes, printer inks, and lighting. These variations, including small graphic inconsistencies, are not grounds for return.
Warranty
Using your board is straightforward, but there may be some areas that require clarification. We offer a 1-year warranty against material or workmanship failure, covering components like the ventilation screw, plugs, inserts, and track mount boxes. This warranty does not extend to breakage.
The warranty does not cover:
Normal wear and tear (scratches, punctures, dents, fading, or paint/sticker chipping)
Improper handling, storage, maintenance, or care
Use in commercial, rental, or teaching environments
Misuse of the air valve (note: the Gore-Tex valve should be replaced every 2 years)
Over-tightening the ventilation screw
Incorrect setup or use with unsuitable gear
Accidental damage, misuse, unauthorized repairs, or modifications
Use of an already damaged board
Micro pin* issues, which can occur during lamination and are not considered construction defects (more information below)
Excessive heat or prolonged exposure to sunlight (temperatures above 30°C)
The buyer is responsible for ensuring the proper functioning and condition of the product at all times.
Claims can only be made through an authorized Seatex boards / Turtle Wing workshop. If you need to file a claim, please contact us immediately. Your board will be assessed, and we will decide on the appropriate course of action (repair or replacement). Please note that repairs or replacements do not extend the original warranty period.
Micro pins:
Micro pins are small holes that may allow a slight amount of water to enter between fibers, particularly if the board is overexposed to the sun. However, the water will never penetrate the PVC or EPS material. Micropins are not considered construction defects and are not covered under warranty.
Shipping costs to and from the Seatex Boards Repair laboratory are the responsibility of the buyer.
A Personal Note from Andrea Pagan
With over 30 years of experience in shaping boards for some of the world’s top surfers, I am dedicated to crafting the best possible board for your needs—whether you’re a professional or a beginner. I am personally involved in every custom project to ensure that each board meets your exact specifications.
Trust your shaper. I am here to help you create the perfect board for your surfing experience.
Thank you for your trust and confidence.
Andrea Pagan